Frequently
Asked
Questions

These are some common questions that we receive, if there is something here we haven't addressed feel free to contact us via our live chat or email!

Q: What criteria do you use when deciding whether to buy a Ticketmaster account?

 

A: We have very specific criteria when choosing which accounts we are willing to secure. All accounts must be owned by the fan selling the account, must be older than 2018, as well as a couple other proprietary factors that make our accounts so high quality.

Q: How much do accounts cost?

A: There are a wide variety of factors that influence prices, such as how many accounts are being purchased, if the buyer wants to use their own emails on the accounts, etc.

Q: Do you guarantee queue positions?

A: While we cannot guarantee queue positions as there are many factors other than the account that goes into on-sales and virtual queues, the accounts we source give you a far better edge on the competition trying to obtain those high value tickets. 

Q: Why would anyone want to buy a Ticketmaster account?

A: Someone might want to buy an aged Ticketmaster account in order to have a better chance of getting tickets to popular events. Aged accounts generally provide better queue placement than new accounts, due to Ticketmaster's extremely complex algorithm. This then gives the account holder a much larger edge over the thousands of other people who use newer accounts with little to no purchase history.

Q: How do I sell my Ticketmaster account?

A: You are more than welcome to reach out to our procurement department. You can send them an email  at sourcing@ticketsjunky.com with the year of the account, a screenshot of the account's main page along with a list of the account's past purchases. If we are interested in the account, one of our team members will get back to you. Please refrain from submitting multiple times as this will only delay the process.Please note, we only accept a maximum of two accounts per person. 

 

Q: Where do you source your accounts and how do you ensure you aren't buying accounts from hackers?

A:  We have an intensive verification process that accounts and potential sellers go through before we agree to secure an account.. This process includes but is not limited to  a  manual check by our team, as well as a review by an outside compliance team. We may also require a photo ID and proof of purchase that must match the account history.  While we do our best, cybercriminals get more sophisticated all the time. If we find out after the fact that an account we secured from someone was not in fact their account (or obtained by fraudulent means), we will work with law enforcement as appropriate to take all necessary steps to track down the responsible party and to ensure that the account is returned to its rightful owner.

Q: If I buy accounts and have issues with the accounts I purchased will you assist me in resolving the issue?

A: Due to the nature of the secondary market and the fact that we are only an intermediary, we are unfortunately unable to help you with any issues that might arise from using the accounts you've purchased. We always recommend that buyers test out their accounts in advance of any on-sales to make sure they are able to log in and use the account(s) as intended. For more information, please see our Terms and Conditions of Sale which can be found here.

 

Q. Do you always have accounts available to purchase? 


A: Since we act as an intermediary between fans and ticket brokers, we never have accounts on hand. Once you place your order with us, we will begin working with fans to fulfill your order. From the time you place your order to the time we deliver your accounts, it  typically takes us about 4-6 weeks depending on how many other orders we are working on. We will try our best to give you an estimated delivery date once your order is placed.